dell support people are friggin idiots.
They called me and left a message this morning about calling them back so they can check the status of the repair. So i call them up, give them the case number and then just to make sure i go over the course of events in very specific and clear terms.
"I live in japan, so I had to send the laptop to relatives in the states to get repaired by your service guys. Service guy came out to relatives house, fixed laptop, and now laptop is being shipped back to japan for me to verify it has been fixed. When it gets here, i'll call you guys back and let you know how it went."
The guy then says to me, "oh, well we dont ship to japan, let me transfer you to customer service and they can help you out"
uhhhh, wtf, so I repeat back to him and said, no no, the repair is already done, its already being shipped back to me, I will call back when I verify it's done.
"ok, sir, let me transfer you to customer service"
*brain frizzes out from stupidity*
Idiots.
<note: some of that is annotated but not by very much>
1 comment:
That's funny. We get calls from the San Francisco Chronicle trying to get us to buy a subscription on our Skype number. Granted it is a SF number. I always just stop them in their speil and tell them we are in Japan. That usually stops them. But they still call every now and again. Shoot David or I an email and we should all get together some weekend.
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